Company Overview:
TT operates within the financial sector in Libya as a technical service provide for the local banks as we are acting as a processer issuer, acquirer & local scheme of our network called “TADAWUL” which is exists in most regions and villages of Libya.
Job Description–IT Support.
Location:Tripoli.
Reporting to: IT Manager.
Working hour: Sunday–Thursday 9:00 am to 4:30pm.
Annual leave: 30 days/annum.
Contract: As per the Libyan law.
Tax and Social Media:As per the Libyan law.
Duties and Responsibility:
- Responsible for Installing, configuring, and updating PC’s, Printers, Servers and related equipment
(monitor, keyboard, mouse, hard drive, etc.).
- Manage and configure switches, routers, and firewalls.
- Troubleshoot network connectivity issues.
- Handle VLANs, ports configuration, and basic routing.
- Ensure proper network cabling and connectivity at HQ.
• Daily monitoring IT infrastructure and respond quickly to incoming requests relate to IT issues.
• Overseeing computer systems and act as support if any system goes down.
• Overseeing and maintain user PCs, including upgrades and configuration as needed.
• Keep inventory of all equipment, software, and license users for the above mentioned IT HW.
• Responding in a timely manner to service issues and requests.
• Providing technical support across the company (this may be in person or over the phone).
• Setting up accounts for new users and overseeing their beverages.
• Assist with onboarding of new users.
• SAGE ERP system: backup, connectivity and ensuring the stability.
• Database administration.
• Reporting and users creation.
• Follow up with SLA with MCIT.
• Repairing and replacing equipment as necessary.
• Overseeing software licenses and ensure updating required.
• Provide regular reports for day-to-day IT topics as well as other upon request reports.
• Contributing in Prepare technical specification sheets for new solutions and applications that support
the company’s work.
• Supporting the purchase of IT hardware by setting up hardware equipment technical specifications.
Qualification and Key Capabilities:
- 1 -3 years’ experience in desktop support or other IT roles strongly weighted.
- Bachelor’s Degree or higher.
- Good knowledge of Microsoft Office 365 including Word, Excel and Outlook.
- Good knowledge of PC, laptop, server, storage system and peripheral hardware.
- Good knowledge of wired and wireless networks.
- Ability to work independently and handle technical issues.
- Good understanding of system and network infrastructure.
- Strong teamwork, interpersonal skills, and problem solving skills
- Fluent in both English and Arabic (written and spoken).
- Good people skills, for working with a range of colleagues and clients.
- A willingness to work long hours, often under pressure.
How To Apply :
Location: Tripoli_/_طرابلس | Type: Contract_-_عقد_عمل | Category: Information_&_Communications_Technology-تكنولوجيا_المعلومات_والاتصالات
