RESERVATION & BOOKING OFFICER
Location: Benghazi, Libya
ABOUT THE COMPANY
Farqadan is a travel and tourism investment company specializing in the design and management of integrated travel, logistics, and hospitality solutions for corporate, governmental, and institutional clients. Inspired by its name “the guiding stars once used to navigate journeys” Farqadan positions itself as a trusted partner that brings clarity, structure, and direction to every stage of travel.
We manage the full journey, from visa processing and flight arrangements to transportation, accommodation, and on-ground execution, ensuring efficiency, reliability, and a consistently high standard of service.
JOB OVERVIEW
The Reservation and Booking Officer efficiently manages the entire reservation and booking process – from receiving inquiries to confirming, modifying, or cancelling reservations – while ensuring maximum utilization of available resources (rooms, seats, tickets, services) and delivering a seamless, customer-centric experience that aligns with the organization’s revenue and service quality goals.
KEY DUTIES and RESPONSIBILITIES
Process and confirm reservations accurately – Receive, record, and confirm bookings via phone, email, or online systems; verify availability and customer details before issuing confirmation vouchers.
Manage modifications and cancellations – Handle change or cancellation requests in strict adherence to the company’s cancellation/modification policy; update systems in real time to avoid double bookings.
Resolve customer issues related to bookings – Address complaints (e.g., date errors, price discrepancies, system duplications) and provide satisfactory alternatives within authorized limits.
Coordinate with internal departments – Notify front desk, operations, or field teams of special or urgent bookings; ensure smooth handover of confirmed reservations.
Maintain accurate records and reports – Keep detailed logs of all reservations (paid, pending, cancelled); submit end-of-shift or weekly reports to finance and operations.
Follow up on pending or incomplete bookings – Proactively contact customers who have not completed their booking to increase conversion rates.
SKILLS, COMPETENCIES & QUALIFICATIONS
Technical Proficiency in Property Management Systems (e.g., Opera, RMS) or booking software; MS Excel (pivot tables, formulas)
Familiarity with CRMs and online travel agency (OTA) extranets (e.g. Videcom, Amadeus , NDC if applicable)
Interpersonal Effective verbal and written communication (Arabic & English); active listening; customer empathy; negotiation and diplomacy when handling changes or complaints
Behavioral Integrity (handling customer data and payments); accountability for errors; adaptability to shifting priorities; team collaboration
Soft Skills Time management; attention to detail; ability to work under pressure (high-volume periods); problem-solving; organizational skills
TRAININGS and CERTIFICATIONS
Trainings – On-the-job training on company-specific booking system
– Customer service excellence course
– Data entry and record management workshop
– Upselling and cross-selling techniques
Certifications – Certified Reservation Specialist (CRS) – AHLEI or equivalent
– Google IT Support Certificate (optional but beneficial)
– Certificate in Hotel Operations / Front Office (e.g., from local tourism authority)
Licenses None typically required, but a valid work permit and, in some countries, a basic hospitality or tourism operator license may be needed depending on local regulations
LANGUAGE REQUIREMENT
English proficiency: Intermediate
Arabic proficiency: Intermediate
WHAT WE OFFER
- Competitive salary according to qualifications and experience
- A structured and professional work environment
- Opportunities for ongoing learning and professional development
- Engagement in diverse and impactful projects
- Collaboration with skilled professionals across various disciplines
HOW TO APPLY
Applications are ONLY ACCEPTED through the following link:
https://forms.gle/NReXWXoSHFMXhCfVA
| Please note that applications submitted via email or in any other format will not be considered.
All applications must be submitted in English to enable review. |
Ensure all required fields are filled out, and documents are uploaded as instructed.
EQUAL OPPORTUNITY STATEMENT
Farqadan is dedicated to a fair and merit-based recruitment process. We value each applicant’s qualifications and professional experience, evaluating all applications based solely on these factors to ensure a respectful and inclusive recruitment experience
Location: Benghazi_/_بنغازي | Type: Collaborative_-_متعاون | Category: TRAVEL_AND_TOURISM-السفر_والسياحة
