Company Overview:

TT operates within the financial sector in Libya as a technical service provide for the local banks as we are acting as a processer issuer, acquirer & local scheme of our network called “TADAWUL” which is exists in most regions and villages of Libya.

Job Description–IT Support.

Location:Tripoli.

Reporting to: IT Manager.

Working hour: Sunday–Thursday 9:00 am to 4:30pm.

Annual leave: 30 days/annum.

Contract: As per the Libyan law.

Tax and Social Media:As per the Libyan law.

Duties and Responsibility:

•  Responsible for Installing, configuring, and updating PC’s, Printers, Servers and related equipment
  (monitor, keyboard, mouse, hard drive, etc.).
• Manage and configure switches, routers, and firewalls.
• Troubleshoot network connectivity issues.
• Handle VLANs, ports configuration, and basic routing.
• Ensure proper network cabling and connectivity at HQ.
  • Daily monitoring IT infrastructure and respond quickly to incoming requests relate to IT issues.
  • Overseeing computer systems and act as support if any system goes down.
  • Overseeing and maintain user PCs, including upgrades and configuration as needed.
  • Keep inventory of all equipment, software, and license users for the above mentioned IT HW.
  • Responding in a timely manner to service issues and requests.
  • Providing technical support across the company (this may be in person or over the phone).
  • Setting up accounts for new users and overseeing their beverages.
  • Assist with onboarding of new users.
  • SAGE ERP system: backup, connectivity and ensuring the stability.
  • Database administration.
  • Reporting and users creation.
  • Follow up with SLA with MCIT.
  • Repairing and replacing equipment as necessary.
  • Overseeing software licenses and ensure updating required.
  • Provide regular reports for day-to-day IT topics as well as other upon request reports.
  • Contributing in Prepare technical specification sheets for new solutions and applications that support
  the company’s work.
  • Supporting the purchase of IT hardware by setting up hardware equipment technical specifications.

Qualification and Key Capabilities:

• 1 -3 years’ experience in desktop support or other IT roles strongly weighted.
• Bachelor’s Degree or higher.
• Good knowledge of Microsoft Office 365 including Word, Excel and Outlook.
• Good knowledge of PC, laptop, server, storage system and peripheral hardware.
• Good knowledge of wired and wireless networks.
• Ability to work independently and handle technical issues.
• Good understanding of system and network infrastructure.
• Strong teamwork, interpersonal skills, and problem solving skills
• Fluent in both English and Arabic (written and spoken).
• Good people skills, for working with a range of colleagues and clients.
• A willingness to work long hours, often under pressure.

How To Apply :

recruitment@tadawul.ly

Location: Tripoli_/_طرابلس | Type: Contract_-_عقد_عمل | Category: Information_&_Communications_Technology-تكنولوجيا_المعلومات_والاتصالات