B2B Account Manager-Benghazi&Tripoli

Job Title: B2B Account Manager

Job summary:

The Account Manager will be responsible for managing and growing client accounts by maintaining strong relationships, identifying business opportunities, and ensuring the effective delivery of Tadawul Tech products and services. This role contributes to the company’s growth by fostering customer loyalty, driving customer satisfaction, and ensuring that client expectations are met. The Account Manager will work closely with cross-functional teams, including sales, product, and support, to deliver tailored solutions that drive client success and contribute to the company’s revenue growth.

Duties and Responsibilities:

• Client Relationship Management: Develop and maintain strong relationships with key clients, serving as their primary point of contact. Ensure a deep understanding of clients’ business needs and objectives, aligning the company’s solutions to meet those needs effectively.
• Business Development and Account Growth: Identify opportunities to expand business within existing client accounts by introducing new products, services, or solutions. Work closely with the sales team to develop strategies for up-selling, cross-selling, and increasing account penetration.
• Client Retention and Satisfaction: Drive client retention through proactive communication, regular check-ins, and addressing any concerns or issues promptly. Ensure clients are receiving maximum value from the company’s products and services, contributing to long-term partnerships.
• Strategic Planning: Assist in the formulation of long-term account management strategies, ensuring that client objectives align with the company’s offerings. Collaborate with leadership to create tailored solutions for key clients and advise on strategic opportunities for growth and expansion.
• Contract Negotiation and Renewal: Participate in the negotiation of contract terms, including pricing and service level agreements (SLAs), to ensure mutually beneficial outcomes. Lead efforts to secure contract renewals and foster long-term relationships.

• Account Management: Oversee the daily management of client accounts, ensuring all activities are carried out according to agreed timelines, quality standards, and client expectations. Address any operational issues promptly and ensure smooth execution of deliverables.
• Product and Service Delivery Coordination: Work closely with the product, technical, and customer support teams to ensure timely and accurate delivery of products or services to clients. Ensure clients are properly onboarded and that all required training and support are provided.
• Client Communication and Reporting: Regularly communicate with clients to keep them informed about product updates, service improvements, and other relevant business changes. Prepare and deliver regular account reviews and performance reports to clients, showcasing value delivered and discussing opportunities for improvement.
• Problem Resolution: Act as the primary point of contact for client issues and concerns. Proactively address problems, facilitating solutions quickly while maintaining positive client relationships.
• Performance Monitoring and Reporting: Track account performance metrics, ensuring the delivery of value and monitoring client satisfaction. Report on client health, usage, and engagement to internal teams to drive continuous improvement.
• Team Collaboration: Work closely with internal teams such as sales, product, and support to ensure a cohesive and coordinated approach to client management. Act as a liaison between the client and internal teams to ensure all client needs are met.
• Training and Support: Assist in the training and onboarding of junior team members, ensuring that the team is well-equipped to handle client queries and support tasks effectively.
• Performance Feedback: Provide feedback to internal teams on client preferences, concerns, and opportunities for improvement in service delivery. Participate in client feedback sessions to identify trends and insights that can help improve company offerings.

Qualifications:

• Education: Bachelor’s degree in business, Engineering, Finance, or a related field.
• Experience: Minimum of 1-3 years of experience in account management, client relations, or sales, preferably in the fintech, technology, or financial services industries.
• Working days & hours:

From Sunday – Thursday / 09:00 AM – 04:30 PM.

• How to apply:

if you’re interested send your cv to: recruitment@tadawul.ly containing job title in the subject.

Location: Tripoli_/_طرابلس | Type: Contract_-_عقد_عمل | Category: Account_Manager_-_مدير_الحسابات, الادارة_التجارية | Tags: #jobs in libya