Technical Support Officer

About the Role

AlQudra Aldaema for Engineering Consultations is seeking a Technical Support Officer to provide first-line technical assistance and support to employees across hardware, software, operating systems, and standard IT applications.

The successful candidate will serve as a primary point of contact for technical support requests, ensuring user issues are diagnosed and resolved efficiently while maintaining professional IT service standards.

Key Responsibilities

• Serve as the primary point of contact for hardware and software support requests.
• Diagnose and resolve common technical issues related to workstations, peripherals, applications, and user accounts.
• Install, configure, and troubleshoot Windows and macOS operating systems.
• Prepare and configure employee workstations, including computers, peripherals, and accessories.
• Set up and troubleshoot video conferencing and meeting room equipment.
• Install, configure, and troubleshoot standard office applications and software suites.
• Provide technical assistance and guidance to users in resolving IT-related issues.
• Escalate complex technical issues to the appropriate IT team or specialist when required.
• Maintain accurate records of support requests, troubleshooting steps, and resolutions.
• Follow established IT support procedures and service standards.
• Support the maintenance and smooth operation of basic IT infrastructure and end-user systems.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or relevant vocational/technical training.
• 0–2 years of experience in technical support, help desk, IT support, or a similar role.
• Proficiency in installing, configuring, and troubleshooting Windows and macOS.
• Basic knowledge of IT systems, hardware, software, and network fundamentals.
• Experience preparing workstations and supporting conferencing equipment.
• Strong technical troubleshooting and problem-solving skills.
• Good understanding of standard office applications and software suites.

Preferred Skills

• CompTIA A+ certification or equivalent technical knowledge.
• ITIL 4 Foundation certification or familiarity with IT service management principles.
• Experience with help desk or IT service management systems.
• Familiarity with hardware troubleshooting and peripheral configuration.
• Basic understanding of IT infrastructure and network connectivity.
• Strong documentation and technical support skills.

Personal Attributes

• Strong customer-service and service-oriented mindset.
• Patient and professional when assisting users with technical issues.
• Strong problem-solving and analytical abilities.
• Good communication and interpersonal skills.
• Ability to explain technical issues clearly to non-technical users.
• Organized and detail-oriented approach to support requests.
• Ability to prioritize and manage multiple technical issues.
• Proactive, reliable, and accountable.
• Willingness to learn and continuously develop technical skills.

Interested candidates are required to complete and submit the application form. Only applications submitted through the application form will be considered, and only shortlisted candidates will be contacted.

https://forms.gle/bSdBMCR6nEQXhNY38

Location: Benghazi_/_بنغازي | Type: Contract_-_عقد_عمل | Category: Information_Technology-تكنولوجيا_المعلومات | Tags: #jobs_in_benghazi