Customer Experience Specialist (ENMAA Company)

Only applicants who submit their application through the Google Form will be screened and contacted:
https://docs.google.com/forms/d/e/1FAIpQLSc4x-gP8trqIF7dqnvQQhpX2o0axSYCCPVTwKmLDg0_VN-vUA/viewform?usp=sharing&ouid=103847577509294415548

The Customer Experience Specialist is responsible for monitoring and enhancing the customer experience throughout the sales journey, ensuring timely, clear, and transparent communication at every key touchpoint.

The role involves tracking customer progress through internal tools, coordinating key milestones with relevant teams, following up on inquiries and issues, and supporting a consistently positive customer experience aligned with ENMAA’s service and brand standards.

The role will focus on:

• Maintaining accurate and up-to-date customer journey trackers.
• Coordinating key customer milestones and ensuring timely updates.
• Monitoring customer communication, inquiries, and reported issues.
• Coordinating with Sales, Operations, and Support teams to follow up on customer needs and resolve issues.
• Supporting customer readiness and status reporting.
• Ensuring customer information and journey updates are complete, accurate, and accessible.
• Proactively identifying potential issues and following up to ensure timely resolution.

Success in this role will be measured by:

• Completeness and accuracy of customer journey trackers.
• Timeliness of milestone updates.
• Efficiency of issue follow-up and resolution cycles.
• Consistency and quality of customer communication.
• Effective coordination across relevant internal teams.

We are looking for:

• Strong communication and interpersonal skills, with the ability to build trust and rapport with customers.
• Excellent organizational skills and strong attention to detail.
• Proficiency in CRM systems and customer tracking tools.
• Ability to manage and follow up on multiple customer accounts simultaneously.
• A proactive, problem-solving mindset with a strong focus on resolving issues.
• Strong customer service orientation and empathy.
• Ability to coordinate effectively with Sales, Operations, and Support teams.
• Strong time-management skills and the ability to meet deadlines.

Location: Benghazi_/_بنغازي | Type: Full_Time_-_دوام_كامل | Category: Advertising,_marketing,_and_public_relations_-_الدعاية_و_التسويق_والعلاقات_العامة, Business_Development_-_تطوير_الأعمال, Customer_Service_-_خدمة_عملاء, Digital_Marketing_-_التسويق_الالكتروني, Marketing_-_التسويق | Tags: #jobs_in_benghazi