Case Worker-Libya
Posted 06 Oct-2026
Closing date 22 Oct-2026
INTERSOS is an independent humanitarian organization that assists the victims of natural disasters, armed conflicts and exclusion. Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, respect for diversity and coexistence, paying special attention to the most vulnerable people.
Terms of reference
Position: Case Worker
Female Candidates preferer.
Job site: Tripoli
Report to: Protection TL.
Status: Full-time
About INTERSOS:
INTERSOS is an independent non-profit humanitarian organization committed to assist the victims of natural disasters and armed conflicts. Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, and respect for diversity and coexistence, paying special attention to the most vulnerable and unprotected people.
Purpose/Objectives:
Provide appropriate and timely case management by assessing the needs of individuals
with protection concerns, developing and implementing tailored case plans based on
needs and ensuring appropriate follow-up while creating a climate of trust and care.
Tasks
Conduct intake interviews with individuals identified by the team during outreach work
or referred by other agencies, and open a case if vulnerability criteria are met
Carry out comprehensive assessments for each client after receiving their consent and
consider emotional, behavioural and social factors that affect their psychosocial well-
being as well as protection and risk factors
Conduct home visits to assess clients’ living conditions when necessary
Develop a tailored case plan with the client, based on needs identified during the
assessment
Refer clients to appropriate services and when necessary accompany them to different
service providers
Provide continuous basic emotional support and counselling through regular follow-up
meetings, establishing a relationship built on trust respecting confidentiality protocols
Document cases on the internal case management platform and ensure that any
progress on action plan and any significant change in client’s psychosocial well-being
and overall situation is timely and duly recorded
Ensure proper and safe filing and archiving of case management files to maintain data
confidentiality
Close cases when objectives in the case plan are met and no further needs are
identified
Carry out all tasks respecting key protection principles, including but not limited to: do
no harm, non-discrimination, confidentiality, accountability and need-to-know principles
Participate in internal case management meetings and bring to immediate attention any
case of special/emergency needs to the Case Worker Team Leader
Ensure good relationships and coordination with the main service providers in the area
of intervention to improve identification of persons with specific needs for prompt
referral, follow up and information sharing.
Identify and report gaps in the availability and quality of services provision for clients in
the target areas
Requirements Education
University degree in a related field e.g. Social Work, Psychology or equivalent is an
asset.
Professional experience
1 year of relevant work experience
Professional requirements
Essential computer literacy (word, excel and internet)
Personal requirements
Respect and non-discriminatory attitude, empathy
Interpersonal and communication skills
Reporting skills
Capacity to work under pressure
Languages:
Knowledge of English
How to apply
Interested candidates are invited to apply following the link below: ne for submission of application: 22 Oct-2026
- Documents to be submitted: CV and Motivation Letter (incomplete applications will be not considered), in addition to contact details for minimum 2 reference persons (include position and relation)
Location: Tripoli_/_طرابلس | Type: Contract_-_عقد_عمل | Category: Protection-حماية
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